Refund Policy

Your Future Compass is digital content that you can use immediately after purchase. Your statutory rights as a consumer always apply. Beyond those, here is how we handle refunds.

1. Your 14-day cancellation right (and how it works for digital content)

As a consumer you normally have a 14-day right to cancel an online purchase under the Consumer Contracts Regulations 2013.

Because our paid features are digital content supplied immediately, at checkout we ask you to:

• consent to getting immediate access, and
• acknowledge that, once access begins, you lose the 14-day right to cancel for a refund.

If you give that consent and we provide the paid features, the 14-day cancellation right no longer applies. If you have not yet been given access, you can cancel within 14 days for a full refund. Just email us athello@yourfuturecompass.co.uk.

2. If something is wrong (your statutory rights)

Separately from the cancellation right, the Consumer Rights Act 2015 says digital content must be of satisfactory quality, fit for purpose, and as described. If the service is faulty, not as described, or does not work as it should, you may be entitled to a repair, replacement, price reduction or refund. Contact us and we will put it right. These rights are not affected by anything else in this policy.

3. Goodwill refunds

Outside the situations above, refunds are at our discretion. We may offer a full or partial refund as a goodwill gesture, for example an accidental duplicate purchase, or if you contact us very soon after buying and have made little or no use of the paid features. Gift licences that have already been redeemed are generally non-refundable.

4. How to request a refund

Email hello@yourfuturecompass.co.uk with the email address used to purchase and a short note on what happened. We aim to respond within30 days. Approved refunds are returned to your original payment method via our processor (Stripe) and typically appear within 5 to 10 working days.

5. Price changes

A change in price does not affect a licence you have already bought. If we ever materially reduce the value of a paid feature within your current licence term, we will offer a reasonable remedy, which may include a pro-rata refund. See our Terms of Use.

Who we are

Provider	Your Future Compass Ltd
Company registration number	17276217
Contact	hello@yourfuturecompass.co.uk

Your Future Compass provides guidance and illustrations only. It is not regulated financial advice and it is not a personal recommendation. For advice on your own circumstances, speak to a qualified, regulated financial adviser.